Account

Troubleshooting

The errors you might see and what they mean.

Every error speaks plain language

fibula never shows a stack trace — each failure explains itself and suggests the fix. The common ones:

  • "YouTube is asking for a sign-in (bot check)" — YouTube is rate-limiting the fetch. Retry in a minute, try a different upload of the same episode, or upload the file directly. The team monitors ingestion health and usually has this resolved before you notice.
  • "YouTube didn't offer a downloadable version" — a transient format issue; retry, or upload the file.
  • "This video is age-restricted / region-blocked" — YouTube refuses anonymous access to it. A different upload usually works.
  • "You're out of minutes" — top up (or during beta, ask for a grant).
  • Claude overloaded / rate-limited — wait a minute, hit Re-curate.
Stuck? The chat bubble in the app reaches a human. Include the job link and we can see exactly what happened.